All our Jewellery comes presented in a jewellery box or organza bag. We aim to dispatch all order within 1-2 working days. Postage is calculated during checkout.
UK ONLY: Free Delivery on all order over £30 (2nd Class Recorded Delivery) 3-7 days.
UK Order 1st Class Recorded Delivery 1-3 days.
Next Day Delivery ( if order before 12 noon ) Excluding Saturdays.
price of £6.95 is added to all orders under £30
price of £4.95 is added to all orders over £30
Orders (All Countries 5-14 days)
Return and Refund Policy
Thanks for shopping
If you are
not entirely satisfied with your purchase, we're here to help.
You have 14 calendar
days to return an item from the date you received it. If 14 days as gone by
since your purchase unfortunately we can’t offer a refund or exchange.
eligible for a return, your item must be unused and in the same condition that
you received it and must be in the original packaging.
needs to have the receipt or proof of purchase.
receive your item, we will inspect it and notify you that we have received your
immediately notify you on the status of your refund after inspecting the item.
return is approved, we will initiate a refund to your credit card (or original
method of payment).
receive the credit within a certain amount of days, depending on your card
You will be
responsible for paying for your own shipping costs for returning your item. Postage/shipping
costs are non-refundable.
If you receive a refund, the cost of original
postage/shipping will be deducted from your refund even if it was FREE
· Unfortunately, we are unable to offer
a refund on intimate item.
· Earrings: for Health & Hygiene reason, we
do not give refund on earrings.
· We do not give refund on any custom
· Any items not in its original
condition, is damaged or missing parts for reason not due to our error.
· Any items return more than 14 days
· Gift Cards are Non-Refundable.
Sale items (if applicable)
Only regular priced items may be refunded, Sale items are Non-Refundable but we
will offer a credit note.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:Ivalee 50 Appleton Road, Eltham London, SE9 6NS, United Kingdom.
To return your product, you should mail your product to:Ivalee 50 Appleton Road, Eltham, London, SE9 6NS, United Kingdom.
Please Note you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please Note the SAFE return of goods is your responsibility If you are shipping an item over £35, you should consider using a recorded/trackable postal/shipping service. We don’t guarantee that we will receive your returned item, we cannot accept responsibility for lost or damage of goods in transit!
If you have any questions on how to return your item to us, contact us.