Terms & Conditions

By placing an order with us it is deem that you have read, understood and agreed to the terms & conditions of Ivalee. These Terms & Conditions do not affect your statutory right.

English law applies to all orders placed on this website, and any disputes will be heard in the courts of England and Wales.


I hope you love your Ivalee. I know shopping on the internet is not always easy. While every effort is made to ensure that all the description and specification are correct, please note that some of the jewellery on this site is handmade and variation and slight imperfection is possible. Variation occurs due to photographic process, software or computer used by you.

Ordering

To make a purchase, choose a category on the left, then click on the order button of the item you wish to buy, this will take you to the shopping cart, once you are here you have a choice to continue shopping, recalculate or go to payment. Once you are at payment, you will be given choice of delivery service, click payment to go to the other page to enter you detail and to pay for goods.

Once an order is made, you will receive a confirmation email. Please let us know immediately if there are any discrepancies.

 

Payment

 

Payment can be made using your credit/debit card though PayPal secure online system, using your PayPal account. You DO NOT NEED A PayPal account to use PayPal.

Postage & Packaging

All UK orders are sent by 1st class Recorded delivery sign for, free of charge with Compensation of £36.00.
UK Next Day Delivery £6.00, takes 1- working day. and is tractable and insured, requires a signature, compensation of up to £500. European order £5.50. International order £8.50 takes 3-5 working days is tractable, with compensation of up to £500.

Please note: that all order sent outside the EU must have a customs form attached stating the content and value of the goods, which it is the customer’s responsibility to pay for any customs charges incurred.

Delivery

Goods are sent within 48 hours of receiving full and cleared payment. If for any reason goods cannot be sent within 48 hours, we will email you.

 

Please read our full Delivery & Return Policy.